Frequently asked questions

FAQ

Will this really help with my neck pain?

Yes — that’s exactly what it was built for. The Lumorarest Pain Relief Pillow uses a sculpted ergonomic contour that supports your natural neck curve and reduces pressure on tight muscles. Unlike soft, collapsing pillows, the Pain Relief Pillow keeps your head and neck stable so your spine stays in a healthier position.
Most customers report noticeable neck-tension relief within 1–2 weeks, with deeper comfort improvements over 3–4 weeks.

How long until I feel a difference?

Most people feel immediate comfort on night one.
Week 1 is your adjustment period as your body gets used to proper support.
Week 2–3 often brings reduced morning stiffness and fewer wake-ups.
Week 4+ is where long-term benefits kick in — noticeably better alignment, calmer sleep and easier mornings.

Which sleep positions work best with LumoraRest?

The Lumorarest Pain Relief Pillow is engineered for side and back sleepers, which covers most Australians.
Side sleepers get full neck-to-shoulder support, and back sleepers get gentle lift without over-extension.
It can work for some stomach sleepers, but we don’t recommend stomach sleeping generally as it strains the neck regardless of pillow choice.

How firm is the Lumorarest Pain Relief Pillow?

Medium-firm with structured contouring. Think “supportive and stable”, not soft or saggy. The ergonomic shape holds your head and neck in place, while the AirLift Mesh Cooling System keeps the surface breathable and fresh.
It’s firm enough for proper alignment — yet comfortable enough to feel natural from night one.

Will it fit inside my standard pillowcase?

Yes — the Lumorarest Pain Relief Pillow fits standard Australian pillowcases (48 × 73 cm). No special case required. Just slide it into your usual bedding.

I have a specific condition (arthritis, disc issues, migraines). Will this help?

While we cannot make medical claims, many customers with various conditions report better sleep and reduced morning discomfort thanks to improved alignment.
If you have clinical concerns, we always recommend discussing sleep posture with your healthcare provider.

My partner and I have different sleep preferences. How do we choose?

Because the Lumorarest Pain Relief Pillow supports both side and back sleepers, many couples find it suits both sleeping styles.
The structured medium-firm feel helps those who need stability, while the ergonomic contouring offers comfort for others.
And with our 30-night trial, you can test it completely risk-free.

How does the 30-night trial work?

Simple: sleep on it for up to 30 nights, completely risk-free. Your body needs time to adjust to proper neck and spinal support (most people feel full benefits in 2–3 weeks). If you’re not satisfied for any reason, we’ll refund you in full and organise a free return. No forms. No restocking fees. No hassle.

What if I don’t like the pillow?

No stress at all. Just contact us within your 30-night trial and we’ll handle the rest: free return shipping and a full refund processed within a few business days. We stand behind the LumoraRest Pain Relief Pillow, so if it doesn’t improve your sleep, you won’t pay a cent.

How long does shipping take?

2–10 business days Australia-wide, with full tracking.

How much does shipping cost?

Free delivery on all orders

Do you ship Australia-wide?

Yes, we deliver to every corner of Australia.

How is the pillow packaged for shipping?

Compressed and vacuum-sealed for safe, efficient delivery. Your pillow arrives in secure, eco-friendly packaging. Once opened, it expands to full size within2–4 hours.
We recommend letting it air for 24 to 48 hours before first use for the best comfort and airflow.

Can I track my order?

Your tracking details are emailed to you the moment your order ships.

Can children use the pillow?

The pillow is designed for adult necks and may be too large/firm for most children. The contour height and firmness are optimized for adult proportions.

Is the LumoraRest Pain Relief Pillow hypoallergenic?

Yes — absolutely. The LumoraRest Pain Relief Pillow uses hypoallergenic, breathable materials that naturally resist dust mites and bacteria. The removable, washable cover adds an extra layer of cleanliness, making it a great choice for allergy-sensitive sleepers.

How long will my LumoraRest Pain Relief Pillow last?

With regular care, the LumoraRest Pain Relief Pillow is designed to maintain its support for 2–3 years.

You'll know it’s time to replace your pillow when:

  • The pillow no longer lifts back to shape after compression
  • You start waking up with increased neck tension
  • You notice deep or permanent indentations

Quality investment: The LumoraRest Pain Relief Pillow lasts significantly longer than standard polyester or down pillows that flatten within months.

Can I wash the entire pillow?

The cover is washable — the pillow core is not.

  • Cover: Machine-wash in cold water on a gentle cycle. Air-dry fully.
  • Pillow core: Spot-clean only using a damp cloth. Never machine-wash, submerge or tumble dry.
  • Deep cleaning: For odours, use a fabric cleaner safe for technical foams and allow full air-drying.

Why not wash the pillow core?
Water can damage the internal structure and reduce the pillow’s long-term support performance.

How do I care for my pillow to maintain its benefits?

Simple care keeps your pillow performing at its best:

  • Daily: Fluff and rotate your pillow to maintain even wear
  • Weekly: Remove pillowcase and let pillow breathe for a few hours
  • Cover washing: Machine wash removable cover in cold water, gentle cycle
  • Foam care: Spot clean only with damp cloth, never soak the foam
  • Drying: Air dry the cover completely before replacing